Estimate FAQs
How do I measure stairs?
Stair measurements are critical for a successful installation. We require that you provide the measure of the stairs off the actual steps. We need two critical hard measures.
- The slope of the steps needs to be in degrees from horizontal. This is very simple to measure. Just go to Home Depot, Lowes, Harbor Freight and pick up a angle finder for under $10. Lay a level or piece of wood on the stairs, sit the angle finder on the wood and just read off the slope. Check a couple spots ie top middle bottom. Most stairs run somewhere around 33 – 36 degrees.
- We need a dimension from the nose of the bottom step to the nose of the landing.
Angle Finder Examples
How do I measure a balcony footprint?
To request a balcony quote, you must read the information about Juliet Balconies on the attached PDF and include the footprint dimensions in your form above or email them to us after submitting. Without this information, we won’t be able to provide a quote.
What is the process for a parts-only project order?
For the DIY we can provide parts only orders. You are responsible for providing us with a good layout and we will help you call out the parts. If would be the same if you were building a deck and brought your drawings to the lumberyard. We will help you but will not normally do an on site visit. If you want us to measure your deck, there is a $250 site visit charge.
Glass rail is a two-step process. Once the framework has been installed, you will measure the openings and send us the measurements. We then order the glass, which takes about 7 working days.
Please note that in most cases if you are planning to pick up the materials, you must have the ability to safely transport material that will be 20′ in length. Please don’t show up with a normal auto or SUV.
Parts only projects can be will called at our shop. We can deliver for a per trip fee of $200.00, within a 20 mile radius of the RailPro location. Job sites further out will be quoted.
We want your project to go well, but please know it can be very difficult to answer questions over the phone. If you are at all unsure of your ability to install railing, we strongly suggest you consider having RailPro do the installation.
What is the process for placing an order?
Fully Installed Project
A 50% deposit, a signed copy of the estimate, and a signed layout drawing are required before orders are placed. Our lead times vary greatly with our work load and can be anywhere from 4-12 weeks. We will inform you of your lead time when your order is placed.
Parts Only Project
Payment in full at the time of order is required along with a signed estimate and signed off drawings. You are fully responsible for the accuracy of the call out information. No returns are allowed for any custom part or color. Stock parts can be returned and are subject to a 20% restocking fee.
Orders to be shipped
Please note that the majority of orders to be shipped with need to go LTL truck shipment. We will charge the actual cost without mark up for these shipments. In some cases the shipper will charge extra for residential delivers.
Balcony orders will be crated and have typical cost of $500/crate.
We do NOT ship glass, we can ship the framework / posts but you will have to source the glass locally.